Terms of Service

ToS for Custom Work

Overview

This terms of service applies to custom non-commercial projects, including physical (kigurumi, plush) & digital (artwork, tattoo designs) works. Curlworks reserves the right to deny service to anyone for any reason. By commissioning us for custom work, you agree to these terms, including any additional terms outlined and agreed to by both parties in writing (including email and instant message). All prices are in USD.

Age

You must be 18 years of age or older to agree to these terms. By commissioning Curlworks you confirm that you are 18 years or older and that you agree to these terms.

Quotes

Quotes are only valid for the opening in which they are submitted and/or for 30 days.

Payment & Deposits

For projects over $100, a 30% non-refundable deposit is required to hold your place in our work queue. This non-refundable deposit ensures we are compensated for our time and expenses incurred in the case of cancellation. Full payment is due on the 1st of the month that the project is scheduled to begin and work will not begin until the balance is paid in full. Failure to notify us of any delay in payment at least 7 days in advance of the due date will result in delays to your project or cancellation.

Warranty

Work may be sent to us for repair free of charge up to 14 days after delivery. This warranty covers repairs for construction or fit issues on our end at no additional cost to the client. Any issues must be brought to our attention within 14 days of delivery.

Damage caused by the client is not covered under warranty and includes but is not limited to: wear and tear, stains, heat and fire damage, mildew, rips and tears, or other abuse. Alterations to the product (cutting, sewing, adding additional material) will void the warranty.

Deadlines & ETAs

Any deadlines must be agreed upon before payment is made. We will give you a general timeframe for completion of your project, which is subject to change.

If your project hasn't begun construction within 6 months of your original ETA, we will fully refund your project including the 30% deposit. Delays resulting from a client's non-communication or delayed payment will not count towards this timeframe and may result in cancellation and refund, minus deposit. If we are unable to reach you or 30 days your project will be cancelled and refunded, minus deposit.

Concept Art and Revisions

For physical commissions, we will provide concept artwork for your approval. Once approved, any changes to the design may incur a revision fee plus an hourly fee depending on the progress of the commission.

Measurements

We may require some measurements for your project; please make sure that these are as accurate as possible as you will be responsible for return shipping and alteration fees if required due to inaccurate measurements. When judging the fit of your kigurumi, keep in mind that they are meant to be very baggy and loose and will not be form-fitting, especially in the lower body. Let us know if you have any special measurements we should take note of during the patterning process.

Fabric Color Selection

While we try our best to find fabrics that match any provided concept art, fabric colors are limited. We will provide photos of the fabrics we plan to use in your project for your approval before construction begins, and will only mail swatches if requested. Please note that the colors in your project may not perfectly match the colors in the concept art, and we cannot provide refunds or alterations due to color variation once fabrics have been approved and construction has begun.

Shipping

The client is responsible for all shipping costs and fees. All packages are shipped using USPS with tracking and insurance. We are not responsible for lost packages or missed deadlines due to shipping issues. We do insure every package and will do our best to work with you to try and resolve any missing packages, however we are not responsible for replacing any items lost or damaged in the mail.

Cancelled Commissions and Refunds

If a client requests a project cancellation, they may be entitled to a partial refund depending on the progress of the commission, minus the deposit. The client is not entitled to materials purchased for the project or partially finished work if they accept a refund. We reserve the right to cancel any commission and issue a refund (minus the deposit) if we feel that a client is uncooperative, inappropriate, threatening, or if we’ve been unable to contact the client for more than 30 days. We do not offer refunds or returns for finished custom work.

Liability

We are not responsible for any bodily harm that comes from our work including but not limited to: tripping, overheating, etc. Know your limits!

Copyright

We retain the copyright to all sketches, designs, sewing patterns, artwork, and photography created by us during the project. We retain the right to reuse these works in the future for other projects, marketing, and merchandise.

Revised 09/18/23 These terms are subject to change at any time. Clients will only be bound to the TOS that they agreed to when their commission was accepted. We encourage clients to save a personal copy of this TOS at the time of their commission. If you neglected to save a copy and would like a previous version, contact us and we can send you an archived version.