Client Zone

Terms of Service

ToS for Custom Work

Overview

This terms of service applies to custom projects. Curlworks reserves the right to deny service to anyone for any reason. Terms are subject to change. By commissioning us for custom work, you agree to these terms– consider this a legally binding contract which includes any additional terms outlined and agreed to by both parties in writing (including email and instant message).

Age

You must be 18 years of age or older to agree to these terms. By commissioning Curlworks you confirm that you are 18 years or older and that you agree to these terms.

Quotes

A quote will be given based on the complexity of design, materials required, and any additional features. Quotes are only valid for the duration of the opening in which they are submitted and are subject to change. This quote does not include shipping (which is to be paid by the client).

Payment

For kigurumi commissions, a 20% non-refundable slot fee is required to hold your slot in our work queue. Full payment is expected by the 1st of the month that the project is scheduled to begin. Work on any project will not begin until the commission is paid in full. Failure to notify us of potential payment delays at least 14 days before the payment due date may result in delay or cancellation of your project.

Warranty

Kigurumis may be sent to us for repair up to 90 days after completion and original delivery. This warranty covers repairs for general wear-and-tear such as popped seams, missing buttons, and construction issues on our end at no additional cost to the client (other than shipping). Any construction issues must be brought to our attention within 90 days of delivery.

Damage not covered under warranty includes but is not limited to: stains, fire damage, mildew, heat damage, tears and holes, or other abuse. Alterations to the product by anyone other than Curlworks (cutting, sewing, adding additional material) will void the warranty.

Deadlines

Deadlines are taken on a case-by-case basis and are not guaranteed. Please notify us during the quote process if you are looking for a deadline– we will not be able to accommodate your deadline once your project has been scheduled. We reserve the right to refuse any deadline for any reason. For the project to move as efficiently as possible and to meet any agreed upon deadlines, it is in the client’s best interest to respond promptly to any requests for information. Delays due to non-communication on the client’s end (failing to approve a design, failing to send measurements, lack of payment, etc.) may result in a missed deadline.

We may charge a fee to reserve a deadline.

Concept Art and Revisions

For kigus, we require a full ‘Safe For Work’ reference sheet of the character which clearly displays the face, tail, front, and back of the character, as well as any complex markings. Please let us know if you have any special requests or features not listed on our quote form. For all kigus, a proof of the pattern (concept art) will be provided by us for your approval and is available for as many revisions as the customer desires. Make sure that you let us know of any revisions you’d like us to make before giving your final approval; once the final concept is approved by the client, any changes made to the project’s design will require a $20 revision fee plus any additional work fees. If at any time you’d like to request a work-in-progress photo, let us know and we’ll send one ASAP.

Kigurumi Measurements

We require some basic height and weight measurements for the initial pattern of the garment; please make sure that these are as accurate as possible as you will be responsible for return shipping and alteration fees if alterations are required due to inaccurate measurements. If for some reason we’ve received and confirmed your measurements and the garment is too small, let us know within one week of delivery. Keep in mind that, unless otherwise requested by the client, kigus are meant to be very baggy and loose and will not be form-fitting, especially in the lower body. Please keep this in mind when judging the fit of your kigu. Let us know if you have any special measurements we should take note of.

Fabric Color Availability

While we try our best to find fabrics that match any provided concept art, fabric colors are limited. We will provide photos of the fleece colors we plan to use in your garment for your approval before construction begins, and can mail swatches if requested. Please note that the colors in your kigu may not perfectly match the colors in your concept art or reference sheet, and we cannot provide refunds or alterations due to color variation once fabrics have been approved and kigu construction has begun.

Shipping

The client is responsible for all shipping costs and fees unless noted otherwise. All packages are shipped using USPS with tracking and insurance. Curlworks is not responsible for lost packages or missed deadlines due to shipping issues. We will do our best to work with you to try and find any missing packages, however we are not responsible for replacing any items lost or damaged in the mail.

Cancelled Commissions and Refunds

If a client requests a project cancellation, the client may be offered a partial refund depending on the progress made constructing the item. Returns of finished work are subject to partial refunds at our discretion. The client is not entitled to materials purchased for the project or partially finished work if they accept a refund. We reserve the right to cancel any commission and issue a refund if we feel that a client is uncooperative, inappropriate, threatening, or if we’ve been unable to contact the client for more than 30 days while the commission is in progress or while we are awaiting payment.

Liability

Curlworks not responsible for any bodily harm that comes from our work including but not limited to: tripping, overheating, etc. Know your limits!

Revised 2/21/19. These terms are subject to change at any time. Clients will only be bound to the TOS that they agreed to when their commission was accepted. We encourage clients to save a personal copy of this TOS at the time of their commission. If you neglected to save a copy and would like a previous version, contact us and we can send you an archived version.