Frequently Asked Questions

Shop FAQ

There is something wrong with my order!

Oops, sorry about that! Please reach out to us at and we'll sort you out.

How long will it take my order to ship?

Our processing time is about 1-3 business days, excluding holidays & weekends.

I'm local, can I come pick up my order?

Sorry! We're unable to offer local pickup.

Can I cancel my order?

You may cancel your order as long as it has not shipped, send an email to with your order number.

Do you accept returns or exchanges?

Yes! Learn more here.

Do you offer your goods wholesale or for consignment?

Yes! You can learn about our wholesale process here.

Where do you source your goods?

We design all of our items in Minneapolis, Minnesota. We do our best to find local manufacturers when we can, and outsource to manufacturers overseas for certain items that we aren’t able to manufacture domestically. We choose our manufacturers thoughtfully to help ensure that workers are treated fairly and that our goods are made safely and ethically.

Our kigurumi, plush animals, plush accessories, Mystery Slugs and buttons are handmade by us in-house in collaboration with our two remote sewing assistants in the USA.

Our risograph prints are printed by Back of Beyond Press (our studio neighbor!) in Minneapolis, MN.

Our stickers are printed in Portland, Oregon by Sticker Ninja.

Our shirts, sweaters and hoodies are screen-printed in Florida.

Our keychains, enamel pins, lanyards, hats, socks, log bags, reusable totes, and washi tapes are manufactured in China.

Our embroidered patches are manufactured in Taiwan.

Custom Work & Kigurumi FAQ

How old do I need to be to commission you for custom work?

18 years or older.

Do you do payment plans for custom work?

Yes! We require a 30% non-refundable deposit for all custom work, and the rest we can discuss the rest.

What is a kigurumi?

Kigurumi are baggy hooded animal pajamas, and originate from Japan. They're popular with our pals from the Furry fandom who commission custom kigus of their characters.

How do I order a custom kigurumi? How much do they cost?

We hand make our kigus on a made-to-order basis. We open periodically, so keep an eye on our social media or join our mailing list to be notified about openings. We currently operate on an offer-based commission system, average prices for our custom kigurumi are available here.

When are you opening for custom kigurimi?

If it isn’t listed on our website, we’re not sure yet! Subscribe to our mailing list if you’d like a heads up before we open.

Do you take mascot or fursuit commissions?

No, sorry!

Do you use real fur in your costumes?

Nope! We use faux fur.

Have a question? Feel free to contact us!