Frequently Asked Questions

Shop FAQ

There is something wrong with my order!

Oops, sorry about that! Please reach out to us at and we'll sort you out.

How long will it take my order to ship?

Our processing time is about 1-3 business days, excluding holidays.

Can I cancel my order?

You may cancel your order as long as it has not shipped, send an email to with your order number.

Do you accept returns or exchanges?

Yes! To initiate a return or exchange, please contact us within 7 days of delivery and ship the item back within 14 days of delivery. You are responsible for all shipping costs. If the item is not returned in its original condition, you are responsible for any loss in value. You will be refunded for the item's cost, minus shipping.

Do you offer your goods wholesale?

Yes! Please reach out to us via email.

Where do you source your goods?

We design all of our items in Minneapolis, Minnesota. We do our best to find local manufacturers when we can, and outsource to manufacturers overseas for certain items that we aren’t able to manufacture domestically. We do our best to choose our manufacturers thoughtfully to help ensure that our goods are made safely and ethically.

Our kigurumi, plush animals, plush accessories, Mystery Slugs and buttons are all handmade by us and our two remote helpers in the United States.

Our stickers are printed in Portland, Oregon.

Our shirts, sweaters and hoodies are screen-printed in Florida on blank stock that is manufactured in Guatemala, El Salvador, Honduras, and Pakistan.

Our keychains, enamel pins, lanyards, hats, socks, and washi tapes are manufactured in China.

Our embroidered patches are manufactured in Taiwan.

Custom Work & Kigurumi FAQ

How old do I need to be to commission you for custom work?

18 years or older.

Do you do payment plans for custom work?

Yes! We require a 30% non-refundable deposit for all custom work, and the rest we can figure out together.

What is a kigurumi?

Kigurumi are big floppy hooded animal pajamas, and are originally from Japan. They're popular with our pals from the Furry fandom, who commission custom kigus of their fursonas!

How do I order a custom kigurumi? How much do they cost?

We hand make our kigus on a made-to-order basis. We open periodically, so keep an eye on our website, Twitter, Instagram or join our mailing list to be notified about openings. We currently operate on an offer-based commission system, average prices for our custom kigurumi are available on the Kigurumi page.

When are you opening for custom kigurimi?

If it isn’t listed on our website, we’re not sure yet! Follow us on Twitter, Instagram, or subscribe to our mailing list if you’d like a heads up before we open.

Do you take mascot/fursuit commissions?

No, sorry!

Do you use real fur in your costumes?

Nope! We use faux fur.

Have a question? Feel free to contact us!