Frequently Asked Questions

Do you ship internationally?

Yes! We’re based in the USA, so any additional customs and import fees are the responsibility of the client As always, the client pays for shipping.

Are you open to wholesale or collaboration opportunities?

Yes! We are actively looking to get involved with more wholesale and collaboration opportunities, please reach out to us via email.

What payment methods do you take?

Currently we only accept payment through PayPal or bank transfer.

Where do you get your materials and fabrics? What sewing machines/tools do you use? Where do your order your merch?

Peek at our materials and tools guide on our Guides page if you wanna know what we use and where we get it!

Custom Kigurumi FAQ

What is a kigurumi?

Kigurumi originated in Japan and are giant comfy adult-sized animal pajamas. They are often worn to parties and conventions, but are also perfect for just lounging around the house.

How do I order a custom kigurumi?

We hand make our kigus on a made-to-order basis. We'll periodically have openings once we're ready to take on a few more projects, so keep an eye on our website and twitter or join our mailing list to be notified when we may open next. We currently operate on an offer-based commission system, average prices for our custom kigurumi are available on the Kigurumi page.

How much is a custom kigurimi?

Check out our kigurumi page!

Can I get a quote for a kigurumi?

We no longer give out quotes for our custom work. We currently operate on an offer-based commission system, average prices for our custom kigurumi are available on the Kigurumi page.

Do you do payment plans for custom work?

Yes-- we require a 30% non-refundable deposit to secure your commission slot. Our slots have a short turnaround time, so you'll have until the first of your slot month to pay us in full. We'll send you an invoice for the total, so you can feel free to pay towards that in chunks if you need!

Can I buy the kigurumi shown on your website?

All of the projects shown in our gallery are one-of-a-kind custom handmade garments created for each client. Although if there’s something specific you like about a certain kigu and you’d like to see that incorporated into your commission, let us know!

When are you opening for custom kigurimi?

If it isn’t listed on our site, we’re not sure yet! Follow us on twitter or subscribe to our mailing list if you’d like a heads up before we open.

How old do I need to be to commission you for custom work?

For custom commissions, we only work with customers 18 years old or older.

How do I wash my kigurumi?

Take a peek at our Kigurumi Washing and Care Guide!

How long will my custom kigurumi take?

You can usually expect your kigu to take about a month to complete, keeping in mind that we usually have a few projects to complete before we start work on yours. We'll always be upfront and transparent with project times and provide lots of updates to keep you in the loop, and you an always view our current project queue here.

Can my kigu have a zipper instead of buttons? Will you make my kigu out of minky/felt?

No, sorry!

Do you make custom hoodies? I saw one in your gallery.

Not at this time, sorry!

Do you take mascot/fursuit/cosplay commissions?

No, sorry!

Do you use real fur in your costumes?

Nope! We use faux fur.

Can I send you materials to use in my project?

Maybe! If you'd like to send fabric to match an existing costume, let us know during the submission process.

Have a question that wasn't answered here? Feel free to contact us!